Aspect communication provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 12,000 independent home agents, to hundreds of companies in both direct response and enterprise markets.
In the direct response market, Aspect communication has gained the undisputed reputation as the best performing virtual call center, with 30% more revenue per campaign than traditional outsourcers. For the enterprise market, Aspect communication helps companies transform their traditional call center into a more flexible, highly scalable, and cost-effective virtual call center model.
We provide the only complete virtual call center solution with:

• On-demand Call Center Platform
• 20,000 Independent Home Agents for Call Center Outsourcing
• Virtual Call Center Best Practices

The Aspect communication virtual call center solution delivers breakthrough call center results, enabling our customers to achieve:
Improved Agent Quality
Access a pool of over 12,000 highly qualified agents throughout North America, versus agents located within commuting distance of a brick and mortar call center.
Increased Flexibility and Scalability
With Aspect communication, you can rapidly scale up call center infrastructure when you need it and reduce it when you don’t and have the flexibility to respond quickly to business changes.
Rapid Deployment and Pay-Per-Use
Deploy a complete end-to-end call center platform in weeks versus months and pay for agents and technology only when you use them.
Reduced Agent Attrition
Leverage the Aspect communication virtual agent model and high agent loyalty to lower your agent attrition rates by up to 90%.
Built from the Ground Up for Virtual Work
The Aspect communication on-demand call center platform and applications was designed from the ground up to support every step in the virtual call center life cycle. As a result, call centers can rapidly scale technology and agent capacity when call volumes peak, and safely decrease capacity during off-peak hours. With the on-demand, pay-per-minute model, you’ll never have to pay for idle infrastructure.
The community of more than 12,000 highly skilled, independent home agents provides unmatched customer service and can be mobilized quickly to handle your call center calls. And because we manage the largest virtual call center in the world, we provide the best practices and strategic account management to help you achieve success with your virtual call center.
Our on-demand technology and independent home agent solutions, can be purchased together or independently giving you greater flexibility, quality, and scalability than traditional, on-premise call center technology.

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